At Kimberlily Boutique, we wholeheartedly embrace the joy of crafting exquisite products for your home. We pour our passion into every aspect of product development, design, production, and shipping. When you make the choice to shop at Kimberlily Boutique, rest assured that you are selecting items lovingly crafted with the utmost care, intended to bring joy to your heart, your home, or to a cherished someone in your life.
We offer a delightful assortment of candles, ranging from scented jar candles and teacup candles to tealight candles and wax melts.
All our candles are crafted using a combination of coconut soy wax, cotton core wicks, and a blend of fragrance oils that are safe and free from phthalates. Our wax melts are created with a hand-blended mix of coconut soy and beeswax, featuring the same delightful fragrance oils as we use in our candles.
We hold ourselves to the highest standards when it comes to the ingredients we choose. We understand that you're not just using our products, but sharing them with the people who mean the most to you. Everything we create is something we'd proudly use in our own homes with our own families. Just like any household item, it's important to use our products as instructed and keep them away from little ones.
We hold a deep affection for our furry family members, just like you do. To ensure your pets stay safe and sound, we strongly recommend following the usage instructions found on our labels. Remember to keep your products out of paw's reach; fire burns! And some oils can cause skin irritation. If you ever have any questions or concerns about using candles around your pet, don't hesitate to seek guidance from your veterinarian – they're your best resource for ensuring your furry companions stay happy and healthy. 🐾💕
Care Tips
We want to make sure you enjoy your products safely and to the fullest. Please follow these guidelines to reduce the risk of fire hazards or accidents.
Burning Tips (jar candles and teacups)
To keep your candle burning beautifully, consider these easy-to-follow suggestions:
Burning Tips (tealights)
Melting Tips (wax melts)
Pro Tip: The first burn is crucial! When you light your new candle for the first time, let it burn until the wax melts all the way across the top. This prevents tunneling and ensures an even burn next time.
At this time, we do not provide customization services.
We are committed to swiftly processing and dispatching your order to you. It's important to note that once your order has been shipped, we are unable to accommodate any changes. This includes requests for altering the delivery address, modifying items, or canceling your order.
Please bear in mind that Kimberlily Boutique cannot assume responsibility for any lost packages resulting from inaccuracies in shipping addresses. Your understanding and cooperation in this matter are greatly appreciated!
While it's a rare occurrence, Kimberlily Boutique retains the right to cancel and refund any order for any reason. If your order has been cancelled, feel free to contact us to discuss and resolve the issues and to facilitate future orders. Your satisfaction and security are our top priorities, and we appreciate your understanding in these exceptional situations.
Kimberlily Boutique products make perfect gifts for any occasion. To include a personalized gift note with your order, click ‘Is this a Gift?’ on the cart and type out your message. Invoices are not included in orders, so gift recipients will not see the price of the order.
Our products are currently available online through our Etsy Store.
We accept all major credit cards and PayPal - we do not accept cash, checks, Venmo, Bitcoin, or money orders.
We ship within the contiguous United States.
Currently, we do not provide complimentary shipping services unless we are running a special on Etsy. Check there often to see if we have any new sales/specials running!
Need your order in a hurry? No worries, we understand! That's why we offer UPS Priority Express for domestic orders within the contiguous United States. Normally, your order will be delivered within 1-2 days from the shipping date. We also offer UPS Priority. With UPS Priority you can expect delivery in 1-3 days from the shipping date.
It's important to keep in mind that if you place an order on Thursday or Friday with Priority Express, it will likely arrive on the following Monday or Tuesday, as deliveries typically don't occur on weekends.
Please be aware that this shipping policy is set by our carrier, and once your package leaves our headquarters, the delivery process is unfortunately beyond our control.
Here's some important information about our order processing and shipping:
We appreciate your understanding, and if you have any questions or concerns, please don't hesitate to reach out to our friendly customer support team by emailing support@kimberlilyboutique.com. We’re here to help make your shopping experience enjoyable!
We want to make sure you're always in the loop about your order. Sometimes, it might take up to 48 hours for your order's tracking status to update after we've created a shipping label. But don't worry, if you haven't seen any updates after that time, we're here to assist you!
Please feel free to reach out to our amazing Customer Care team at support@kimberlilyboutique.com. They'll be more than happy to look into it for you and provide any assistance you may need.
Additionally, we recommend getting in touch with the carrier directly for any shipping-related concerns. They have access to more detailed information and can help address any specific issues with your delivery.
In the unlikely event that your purchase arrives damaged, please snap a photo showing the item's label as well as the damaged area(s) of all damaged items. Please email these photos to us at support@kimberlilyboutique.com. Be sure to keep all broken merchandise until our customer service team has resolved your issue.
In order to consider providing a refund or replacement for damaged goods, we require photos of ALL damaged items. NOTE: Replacements are not available for teacup candles, as they are each a one-of-a-kind item.
If you selected a shipping option that includes insurance, you will want to file a claim at https://www.usps.com/help/claims.htm#.
Once a package departs from our studio, the delivery timeframe, which may include potential delays, is determined by the carrier. We kindly request that our customers allow for a window of 3-5 business days from the expected delivery date for the package to reach its intended destination. Occasionally, carriers may mark a package as "delivered" before it physically arrives at its final stop. In certain instances, the package might have been delivered to an Access Point or Locker for your convenience, awaiting your pickup. We strongly advise reaching out directly to the carrier for any shipping or delivery-related inquiries, as they possess more comprehensive information to assist you.
Furthermore, we encourage all customers to diligently verify the accuracy of their shipping address prior to completing their order. It's essential to note that Kimberlily Boutique cannot assume liability for packages that go missing, are lost, or stolen due to inaccurately entered shipping information. Regrettably, we are unable to facilitate address changes with the carrier once the package has undergone processing. Your understanding in these matters is greatly appreciated, and we are here to assist you in any way we can.
If you're not completely satisfied with any of your Kimberlily Boutique products, we're here to make things right for you! Please reach out to our Customer Care team at support@kimberlilyboutique.com within 7 days of receiving your order, and we'll be more than happy to assist you. Proof of purchase is required for us to process your request.
Should you encounter any issues with a Kimberlily Boutique product, please don't hesitate to get in touch within 48 hours of receiving your order. When you email us, be sure to include photos along with a detailed description of the problem. This will help our team provide you with the most effective assistance.
Please note that we are unable to cover return shipping fees. Items that have been discontinued or are limited edition are considered final sale and are not eligible for returns or exchanges. To qualify for a return, your item must be unused and in its original packaging. If your return is approved, we will provide you with detailed instructions on how and where to send your package.
Feel free to contact our Customer Care team at support@kimberlilyboutique.com and we will be glad to help!
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